Installation and Service
Wassim El-Khoury and Larry Knight
Contact the service department +1 (216) 292-5850 x130
Combined, Larry Knight and Wassim El-Khoury have almost 50 years of experience at MB Dynamic. Their knowledge of MB’s products and ability to troubleshoot problems have given them a record that any customer service represenative would be proud of. Whether you need a system installed or a routine service call you can rest easily knowing that two of the best service representatives the vibration industry has to offer will be knocking on your door.
Test Lab Support
MB Dynamics recognizes that certain customers may need support beyond what is available in the standard warranty. This support, otherwise known as Test Lab Support, is available on 3 different levels.
Level 1
Provides reduced prices on parts, repairs at MB’s factory, and on-site visits. It includes one on-site visit per year for inspection of minor problems and a telephone hotline for equipment and applications support.
Level 2
A customizable solution that goes beyond Level 1. Along with everything listed in Level 1 it includes increased telephone support, an annual check on the vibration systems resulting in a "signature" of the system's performance and tolerances compared to its original specs, and an annual ISO 9000 re-certification of the calibration of your accelerometers and other Lab instrumentation.
Level 3
A more involved solution that combines levels 1 and 2 with test engineering assistance This assistance includes personal advice and training on vibration test equipment and procedeures, plus a 2 day visit by MB's application engineer.
For Pricing Information:
Contact MB or call +1 (216) 292-5850 ext. 130 to speak with our customer service department.
Installation and servicing provided by Larry Knight and Wassim El-Khoury.