The Test Lab Support program of MB Dynamics recognizes that certain end-users may have needs for expanded support, beyond what is available under their standard product warranty. This support, otherwise known as Test Lab Support, is available at three unique levels:
LEVEL 1:
Provides reduced pricing on spare parts, MB Dynamics factory repairs, and onsite visits. It includes one (1) on-site visit per year for inspection of minor problems and a telephone hotline for equipment and applications support.
LEVEL 2:
A customizable solution that goes beyond Level 1. Along with every benefit that is listed in Level 1, Level 2 includes increased telephone support; an annual vibration systems check, resulting in a “signature” of the system’s performance and tolerances, as compared to its original specs; and an annual ISO 9000 re-certification of the calibrations of accelerometers and other in-laboratory instrumentation.
LEVEL 3:
A more involved solution that combines all of the listed benefits under Level 1 and 2, adding to it the advantages of hands-on, direct test engineering assistance. This assistance includes personal advice and training on vibration test equipment and procedures, plus a two-day onsite visit by an MB Dynamics application engineer.
