MB Dynamics recognizes that certain customers may need support beyond what is available in the standard warranty. This support, otherwise known as Test Lab Support, is available on 3 different levels.
Provides reduced prices on parts, repairs at MB’s factory, and on-site visits. It includes one on-site visit per year for inspection of minor problems and a telephone hotline for equipment and applications support.
A customizable solution that goes beyond Level 1. Along with everything listed in Level 1 it includes increased telephone support, an annual check on the vibration systems resulting in a “signature” of the system’s performance and tolerances compared to its original specs, and an annual ISO 9000 re-certification of the calibration of your accelerometers and other Lab instrumentation.
A more involved solution that combines levels 1 and 2 with test engineering assistance This assistance includes personal advice and training on vibration test equipment and procedeures, plus a 2 day visit by MB’s application engineer.